Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
10.2k
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,227 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
2 replies
1,222 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo Sep 23, 2025
1,878 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
11,516 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,812 views
Hello, I am participating in Game Jam and I want to ensure I will be able to actually submit my game. I'm sure this is b...
started by BrutalRemains 2 days ago
2 replies
42 views
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa Oct 01, 2025 Last page
72 replies
4,497 views
I try to comment(AND REPLY), buut my posts arent showing, am i doinng something wrong or am i banned(idk if i can get ba...
started by liquor 17 days ago
6 replies
186 views
hallo, I just recently this couple days play IFs on Itch.io, I can't help but notice a VERY confusing issues I have. Is...
started by LahKokRandom 3 days ago
2 replies
49 views
Good afternoon, I came across this message on each of my accounts. itch.io right down to a fresh and newly created accou...
started by Jam 3 days ago
1 reply
53 views
Hello, My game first game is still not indexed. I opened a ticket about it 3 days ago and nobody responded unfortunately...
started by SproutForge 3 days ago
2 replies
57 views
My game "Tobu NES" is not indexed. https://stevenchadburrow.itch.io/tobu-nes I have followed and read the "Getting Index...
started by stevenchadburrow 4 days ago
3 replies
80 views
Every time I comment now, I get a pop up saying itch.io's "automatic moderation" will hold my message until it's analyze...
started by tdogredman 4 days ago
3 replies
83 views
this is a question regarding to the app why is there ads on itch.io when downloaded a game? tell me!
started by profilethings 4 days ago
1 reply
42 views
Yesterday I suddenly found that all my comments/replies trigger "Awaiting moderator approval", even commenting on my own...
started by MartianMangaka 47 days ago
6 replies
234 views
Since two days ago suddenly all my posts need to be approved first by the moderator before they show up. This is not a n...
started by Ireth313 79 days ago
16 replies
754 views
Hello, I'm having a problem with my account as I am no longer able to leave comments on any game page, started out of th...
started by scarybonz 35 days ago
4 replies
310 views
I never wrote spam on my account and generally did nothing against the rules. So why do I have limits and must wait for...
started by Solyanka 22 days ago
5 replies
178 views
Hello. Today I have tryed to add a comment to the game page that I have bought some time ago. And I got this warning: Tw...
started by 63bit Games 19 days ago
2 replies
97 views
i was able to but now i cant this has been happening for a month.
started by cjboi 18 days ago
1 reply
83 views
Here is the issue So... Out of nowhere i am getting this message, and all my comments are normal. And do not got against...
started by Trejon 67 days ago
19 replies
653 views
when i comment on some random, itch.io game project this appears titled awaiting modrator approvel.
started by profilethings 10 days ago
1 reply
68 views
hi all , whenever i try to comment on a game , i get this message that i never got before : "Awaiting moderator approval...
started by robbuz 13 days ago
2 replies
90 views
Hi! Recently, whenever I try to post a comment, it shows the message “Awaiting moderator approval.” I’m not sure w...
started by Deleted Account 31 days ago
14 replies
383 views
Got it when comment: "Thank you for your post. It must be approved by a moderator before it will be shown due to this co...
started by HoD 10 days ago
1 reply
58 views