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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,222 topics · Next page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
2 replies
1,222 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo Sep 23, 2025
1,875 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
11,505 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,812 views
Hi, a simple question regarding bundles. I have some asset packs that have more than one file in them: A base file that...
started by Leohpaz 3 minutes ago
5 views
No replies yet
Please help me I'm tired of waiting for moderater approval when nothing I say gets approved I say nothing but nice good...
started by Blue Drago7 11 days ago
2 replies
141 views
My game is co-produced by multiple partners, and I distribute the game‘s revenue to them proportionally every month. B...
started by baisezhao 21 hours ago
2 replies
29 views
Dear Support Team, Hello. I’m writing to ask for your help regarding the following issues. My user account was registe...
started by mucylulu 11 hours ago
4 replies
41 views
I published my new game Total Mayhem – Brutal Breaking almost 4 days ago. The game complies with all your rules requir...
started by DDJGAMES 5 days ago
7 replies
93 views
so ive posted comments on multiple games and stuff across like the past week and everytime it say "Awaiting moderator Ap...
started by Phoenix_#64 2 days ago
6 replies
72 views
Hi! I'm researching to find a good, but not too expensive Windows laptop that can be used for game dev and playing games...
started by brickbones 3 days ago
2 replies
45 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper Sep 30, 2025 Last page
83 replies
6,984 views
Are there any plans to add the option for users to remove the games they bought, or claimed for free, from their librari...
started by Tinnuval 18 hours ago
19 views
No replies yet
Hi, When a download some game the .exe is only opening an CMD but nothing is launching, the game is not showing. I don't...
started by Totox591 1 day ago
4 replies
43 views
well i have another account that i share with my friend that we post the games we make together so i opened a personal o...
started by KwaiOuz 1 day ago
1 reply
28 views
I’ve published my game 5 days ago and as of now it doesn’t look like it’s been indexed. It’s my first game but i...
started by Allure Diffusion 10 days ago
9 replies
190 views
We have only one project on Itch. We are new developers so we understand that it may take some time. However, it has bee...
started by Moon Baby Games 1 day ago
4 replies
42 views
Hello, I released a new update for my game about 15 hours ago. However, I made a mistake during the publishing process a...
started by Naitoh 1 day ago
1 reply
35 views
Hello, For the past month, all of my comments on itch.io have been stuck in the, “awaiting moderator approval” state...
started by SSM reloaded 8 days ago
15 replies
195 views
Hi, it has come to my attention that games could be de-index on itch, and I checked my game Fate's Masquerade cannot fin...
started by SmallSerenityStudio 6 days ago
7 replies
129 views
I have a issue when using the itch app on windows 11 when i sign in i can get to my library and explore fine but when at...
started by Kieth 86 days ago Last page
52 replies
4,914 views
It’s been 3 months and my NSFW game is still not being indexed. At this point, I honestly don’t know what else to do...
started by NecwaiWorks 1 day ago
4 replies
83 views
I am not in the US or a US citizen. I'm from a country that has a Tax Treaty with the US. I’ve provided all Tax info v...
started by avalentine1996 3 days ago
6 replies
86 views
As was said in the title, i cant comment because of indefinite moderation. I think it started somewhat at the beggining...
started by dan20197 2 days ago
3 replies
43 views