I mean it's got nothing to do with it. The problem isn't going to magically not affect those that paid. XD Not to mention the bad practice that ignoring people is.
As for starting again, that's always a last resort. Though with more linear games it's nowherr near ad bad as a big sandbox game. Have unfortunately dropped at least one due to that. Still, the trouble is getting back to where I was and knowing that's where I'm at. It's easy to lose track between versions.