Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Are Itch-io Payments Broken?

A topic by Dysfunctional_Games created 61 days ago Views: 326 Replies: 6
Viewing posts 1 to 5

Hey Itch staff, first of all I've been in support of your company/community for years.
But the last 6-8 Months, every single payment has taken longer than 25+ Days (After moderation)

So on average with moderation I wait 30-45 days until I see any money. This used the to take 14-17 days.
It's gotten 2-3x worse for a lot of users. I assume a lot of people from non US countries like me are just being ignored.

And in honesty America/California is the greediest f#@$ing economic cult I've ever experienced, after they get their cut and I pay all my foreign taxes I lose about 40% of my sales. ( 5% going to itch)

Please tell me how I'm supposed to treat this like a business if I have no idea about the consistency or timeline of transactions?

Kind Regards River, no hate on the support team <3 . Management you are failing miserably though, get it together.

Moderator moved this topic to Ideas & Feedback
Moderator

(moved to the right category)

I would not personally qualify a 35+ day delayed payment as "Idea's & Feedback", more a "Critical Failure".
But on that note can you please get someone at Itch's Payment Processing to contact me? If this is something I could help make easier on the banking side I would love to help, but I don't know what more I could do?

Moderator

The rules of Questions & Support answer at least some of your questions.

Have you considered switching to direct payments?
I always did that and obviously never had that problem.
So you have your money, and I suppose it's less of a burden for itch.

I understand what you are saying, but as I mentioned in the post the taxing on non-US accounts is insane.
Like I said I average 35%-45% loss on each transaction, if I did payment per individual sale that loss would be intensified.

Also I think to refer to Itch staff doing their job, as a "burden"? Is a stretch.

I wouldn't have made a post if this wasn't a recurring issue for 8+ months (even pre-censorship)
And Itch has never got back to me once on any of my tickets, I've even switched to Payoneer to try a different payment processor.

The problem still prevails, showing the issue is on Itch's ability to moderate payments efficiently as the website/company has grown.
Look on Reddit now, their are devs that haven't been paid for 120+ days, not a handful, hundreds...

I appreciate the counter-point, but I've really practiced as much patience as I can for Itch.
They need to figure out their issues. But I'm glad you haven't had any payment issues of late :)


(+1)

I too am beginning to have this happen to me. It first started out that each payout was taking longer and longer but I'd write a ticket and it would be resolved fairly quickly but now the ticket system seems to have slowed down a lot. I chuck it up to being the holidays and all but it definitely makes me nervous to want to post any of the games I have in dev when I'm starting to get flashbacks to the days of Desura 😂 My pals even tell me on other social media that their comments are being blocked from posting on my product pages so it seems to me that there's some big changes happening behind the scenes but that's just speculation on my part