I'm also inching closer to my ticket having been open for about a month without having received a response. I even rquested an update under that ticket, but nothing.
The issue has been going on for several months now and itch are not acknowledging it and people who are reaching out and asking for support are met with silence. That is no way to treat customers. I find this unaccaptable.
I agree that more people should open support tickets and escalate the issue.