By the way, you should allow the customers to churn to zero. I can literally set the price to max, never get a support staff and still be rolling in cash because my burn rate is lower than the amount i make off of 4 customers at max pricing.
Alternatively i can do the same by setting price to the floor after getting all the upgrades, and still make enough to cover the burn with no support or any staff.
Maybe a negative reputation modifier? Also, maybe 10x or 20x the burn at the outset, so that the bank loan feature actually gets used. Alternatively, you could also start the player off with a massive loan that they are constantly trying to manage, hence that becomes a calculation too.
